for the Five College User Experience Committee
Amherst College Research & Instruction librarians conducted an exploratory research project around first-year students and library experiences and expectations, analyzing first-year seminar students’ reflective essays on a brief exercise exploring the library, the role of the library, and their expectations of how the library would support their academic careers.
Continue reading “First year seminar students and the Library experience: a qualitative study”
Late May, 2017, brought a number of major changes to the user experience at Smith College Libraries. Staff and collections moved out of the largest location, Neilson Library, to prepare for large-scale building redesign. A new website was launched to coincide with changes in service locations and models, including reducing the number of service desks to one in new the main library location. In fall semester, 2017, the Libraries’ Web Team prioritized UX study of access to help as presented on the website. Continue reading “Help! SCL Website UX Study, Fall 2017”
Amherst College renovated our library feedback board from a locked-box, opaque model to a transparent community board, integrating users’ feedback into a regular assessment and planning cycle.