Amherst College Library has access to a college-wide Google Analytics account, which provides information on pageviews, time on page, clickpaths, and devices used, among other metrics. The Web Group reviews this information as needed to inform specific projects and set priorities.
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Late May, 2017, brought a number of major changes to the user experience at Smith College Libraries. Staff and collections moved out of the largest location, Neilson Library, to prepare for large-scale building redesign. A new website was launched to coincide with changes in service locations and models, including reducing the number of service desks to one in new the main library location. In fall semester, 2017, the Libraries’ Web Team prioritized UX study of access to help as presented on the website. Continue reading “Help! SCL Website UX Study, Fall 2017”
Amherst College renovated our library feedback board from a locked-box, opaque model to a transparent community board, integrating users’ feedback into a regular assessment and planning cycle.
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