Help! SCL Website UX Study, Fall 2017

skyline view from Neilson Library at Smith college


Late May, 2017, brought a number of major changes to the user experience at Smith College Libraries. Staff and collections moved out of the largest location, Neilson Library, to prepare for large-scale building redesign.  A new website was launched to coincide with changes in service locations and models, including reducing  the number of service desks to one in new the main library location. In fall semester, 2017, the Libraries’ Web Team prioritized UX study of access to help as presented on the website. Continue reading “Help! SCL Website UX Study, Fall 2017”