Late May, 2017, brought a number of major changes to the user experience at Smith College Libraries. Staff and collections moved out of the largest location, Neilson Library, to prepare for large-scale building redesign. A new website was launched to coincide with changes in service locations and models, including reducing the number of service desks to one in new the main library location. In fall semester, 2017, the Libraries’ Web Team prioritized UX study of access to help as presented on the website. Continue reading “Help! SCL Website UX Study, Fall 2017”
Mount Holyoke College students and patrons of the library were asked to view a paper mockup of a web interface showing search results. In the sidebar, a “Search within these results” box was available along with additional filters. Students were asked if they would use this feature to add additional criteria to their search.
Continue reading “Refine Search within Search Results”
The Smith College Libraries conducted usability testing in 2016 during local development of a new interface and “bento box” style of display for search results from EBSCO Discovery Service (EDS).
Research and usability tests were conducted by a team made up of staff members from the Smith College Libraries Web Coordination Team and Discovery & Access and Teaching, Learning & Research departments. Planning for the project was informed by results of EBSCO user experience studies.
The Bento group met to review usability test results and discuss changes — in content, functionality, design, and language — after each successive round of testing. The “New Discover” was launched on the Smith Libraries website in January, 2017.
Continue reading “New Discover Usability Testing: Bento-Style”