In preparation for moving forward as a unified committee to conduct user experience research and testing across the five colleges, we prepared this list of user experience software solutions, training, and hardware. The software list is broken into two sections: 1.) Premium Enterprise Solutions that includes Onboarding, Training, and Support i and 2.) Affordable Solutions with Limited Customer Support. Following that are training and hardware details.
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Premium Enterprise Solutions that include On-boarding, Training, and Support
UserZoom
All in one UX research platform zooming in on the customer experience.
$50,000 billed annually – (Enterprise account) Unlimited Seats
Features:
- Unlimited Tests
- Test on any device, at any stage
- No limits on tasks or questions
- Includes user videos, UX metrics and benchmarks
- Full library of study templates
- Jumpstart research with on-site onboarding
Reporting:
- Clickstreams and heatmaps
- Dashboards and advanced reporting.
- Advanced skip logic and conditions
- Secure data storage and sharing capacities.
- Video Clipping and Tagging with easy export (capture key moments)
- Automates success ratings with filterable conditions
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Validately:
Comprehensive solution for user research including recruiting services, automated reporting and dedicated testing platform.
$57,456 billed annually – Five Singular Accounts
$?? billed annually – (Enterprise account) Five Seats – independent or shared
Features:
- Manages logistics of recruiting test participants
- Test on prototypes, websites, applications, desktop and mobile
- Stakeholders can join live sessions as observers
- Research tools include screen sharing, note taking, clip creation, video sharing
- More to come
Reporting:
- Automates post study reports
- Organized dashboard to ease the process of analyzing the data.
- More to Come
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UserTesting:
Actionable insights enabling you to great experiences.
? billed annually – Five Singular Accounts
? billed annually – (Enterprise account) Five Seats – independent or shared
Features:
- More to come
Reporting:
- More to Come
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Affordable Solutions with Limited Customer Support
Loop 11
User Testing for a test or live environment.
$8940 billed annually – Five Singular Accounts
$7740 billed annually – (Enterprise account) Five Seats – independent or shared
Features:
- Unlimited Tests, 999 participants per test
- No limits on tasks or questions
- Session Recordings capture videos of users as they perform the tasks.
- Includes a questions template
- Integrates with Prototypes (Invision)
- Accessibility Compliant
Reporting:
- Heatmaps
- Video Playback of session recordings.
- Clickstream and Path Analysis
- Participant Breakdown
- Report Filtering
- Export and Share.
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Optimal Workshop: Chalkmark
Fast and affordable user research.
$9960 billed annually – Five Singular Accounts
$xxxx billed annually – (Enterprise account) Five Seats – independent or shared
Features:
- Screenshot based
- Unlimited Tests
- Unlimited Responses
- Unlimited Tasks
- Unlimited Cards
- Custom branded studies
- Participant screening
- Post study redirects
Reporting:
- Tree test to see where people get lost on a site
- Diagrams with success rating and time taken
- First click results for every task
- Destinations results for every task
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UX Training/Workshops
Harvard User Research Center
Who is this for?
The User Research Center offers training and workshops for staff, along with a variety of resources to learn about best practices in user experience testing.
Online or in Person?
In person customized workshops available.
Program Details:
Staff at the User Research Center offer regular training sessions to staff who are interested in conducting usability tests, interviewing users, or performing other types of user tests. Usually, training will be tailored for a specific test project after an initial testing study consultation.
We also offer training sessions for the software and equipment you can use and borrow from the Center.
The Center hosts workshops to dive deeper into UX testing techniques, explore participatory design, and discuss approaches to ethnographic testing. We are partner with other campus groups to host guest speakers or special events. Watch for announcements about upcoming workshops.
To set up a training session or workshop for your team, staff, or project group contact libraryux@harvard.edu.
How much does it cost?
Varying, appr. $5000 for a two day workshop.
Neilsen Norman Group
Who is this for?
Both experienced and beginning professionals.
Online or in person?
In person, at NN/g events such as Usability Week. If contacted, NN/g can set up on-site corporate training.
How long is the program?
5 full days plus exams to earn a UX Certification; or 15 full days plus exams to earn a UX Master Certification. Each course can be taken individually, and can be accumulated over months and years.
How much does it cost?
Varying, depending on when and where you take the courses. Estimated costs for the UX Master Certification $11,000 – unlimited attendees.
More information:
NN/g has suggested course paths depending on your current skill level, and specialty tracks that include Interaction Design and Mobile Design, among others.
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Human Factors International
Who is this for?
The Usability Analyst program is for beginners in the field, while the UX Analyst has advanced level courses for experienced professionals.
Online or in person?
In person at a number of different US and international locations.
How long is the program?
Each of the tracks consists of four courses over ten days.
How much does it cost?
About $6,000 for each track – for each school.
More information:
HFI is a consulting firm that specializes in user experience. Training is one way they deliver on helping companies grow UX strategies and teams.
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Hardware
- Document camera ($250): can use to test mobile display, have people use their phones to navigate and record their actions
- Tobii eye-tracking glasses and software ($16,000): can use for wayfinding, exhibits, any instance with user exploring spaces/looking at things. Can track points of focus, whether reading/skimming.
- iPad survey floor stands ($450 each)
- Morae-equipped laptop ($2700)